2025-03-26 UTC
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[tantek] some considerations: (1) how easy it is to file a trouble ticket? (can you do it from mobile?), (2) what is the response time to filing a ticket, acknowledgment, action, interaction, resolution, (3) what "absences" of support are there? E.g. do they only respond M-F? only 9-17:00 in some time zone? not on holidays?