2019-05-14 UTC
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[Serena] "We are unable to disable Mod_security as this is a security tool that is in place for the entire shared server. That being said, we do have ways that we can work around this. We have since found the specific Mod_security rule that your website was encountering. We have since white-listed this rule (turned off) so that your website no longer is affected by the rule. This has since resolved the errors that were previously occurring."