2022-06-02 UTC
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[chrisaldrich] Hi [hollie], and welcome. I've never run across a pattern like that and it definitely does sound sketch. If it were me, I'd probably spin up a similar site using the same code and settings and give them temporary access to that to troubleshoot, then apply the solution to the original site. Once done you can blow out the temporary site. For a paid plugin, they should be able to help and troubleshoot without access, and