snarfedeh. web sites are often considered just marketing collateral. brands definitely care about their customer relationships, but they're often agnostic about *where* those happen (email, silos, etc)
tantekthe point here is that brands likely want to do the same with silos/social media that they do with email, have it *just* be an avenue for contact, not the place that owns their relationship with the customer
snarfedoh no, the management is in a third party tool. the email domain just happens to often match the web site. the emails themselves don't usually touch the company's web site
snarfedall of the big silos have outreach and engagement tools. CRM ie support is a bit different, but silos are trying to do more of it too, e.g. via twitter and facebook messaging
snarfedkind of. it means they can switch tools. it doesn't mean they can easily put it into their web site. right now, for big companies, those are very very different tools with totally different feature sets
tanteksnarfed, by "somewhere else" you may be talking about the tooling / CRM-as-a-service, where I'm talking about identity and, well, the *branding* aspect
snarfedagreed! we'd obviously like to see that. i'm just saying that companies themselves don't usually think that way. if anything, many are trying out moving farther away from it, eg doing support and interactions over silo messaging
tanteksnarfed, this --> " it doesn't mean they can easily put it into their web site." sounds like an amazing indieweb as a service business opportunity / model
tanteksnarfed, they care that the emails they send are from their domain, regardless of whether constantcontact mailchimp or whatever does the sending / list management
snarfedcompanies that use salesforce are fine with their employees using it on salesforce.com. they don't currently see a need for their employees to go to salesforce.myco.com instead
tantekas in, if you built this indieweb CRM as a service front end for customers to manage their side of the CRM, and charged for it (all about owning the relationship with your customers), then you would 1. make profit quickly, 2. set yourself up as an obv Salesforce acquisition target
ZegnatActually, around Christmas my mum had a snag where the opening hours during the holidays were only updated on the Facebook page and not on the homepage
ZegnatIt feels like most marketing I see where I interact with the world (around university, at train stations, etc) do not mention domains and rather point to silos
snarfedi expect people have done actual large scale research and surveys of this, probably worth digging that up over collecting our own small anecdotes
tantekbecause literally every brand was arguing against that, by their actions of placing their domains on all their ads, often *instead of* just their plain brand names
tantek"it has been a tough year for Facebook in the U.S., and most of the company has been grappling with the fact that Facebook’s service was used by Russian actors to try and sway the 2016 presidential election. Perhaps U.S users are grappling with that, too."
tantek^^^ completely missed that the fake user accounts that were being used by Russian actors had US addresses to make them look "like" their posts were from "real Americans"
tantekif true, that would be sufficiently embarrassing for FB to not admit to publicly (per their past behavior of not admitting embarrassing things until some journalist points it out)
tantekor possibly they ramped all all their fake account detection tools, targeting fake accounts created by Russians, but finding *many many more* that had been created over the years
LoqiIt looks like we don't have a page for "trending" yet. Would you like to create it? (Or just say "trending is ____", a sentence describing the term)